Refund policy

Thank you for choosing us for your shopping needs. We understand the importance of your purchase decisions and want to ensure your utmost satisfaction. However, it's important to note that all purchases made with us are considered final. To maintain the highest level of customer satisfaction while balancing our business needs, we have a specific policy for refunds that we kindly ask you to review.

Refund Eligibility:

  1. Defective Products: If you receive a product that is defective or damaged upon arrival, please contact us immediately at info@sticktitan.com. Our dedicated customer support team is committed to resolving such issues swiftly and will guide you through the return process to ensure a satisfactory resolution.
  2. Unshipped Orders: If your order has not yet been shipped and you wish to cancel it, please reach out to us at the earliest opportunity. We will verify the status of your order and proceed with the cancellation and refund if applicable.

Process for Requesting a Refund: To process your refund request, please email us at info@sticktitan.com with your order details and a brief explanation of the issue within the 14-day period. It is essential that the customer cooperates promptly with our customer service team. This includes responding to emails and providing the necessary information or documents to proceed with the refund. If the customer does not respond or delays communication, and as a result, the 14-day period expires, we reserve the right to deny the return or refund.

Conditions:

  • The request for a refund due to defect must be made within 14 days of receiving your product.
  • For unshipped orders, requests must be made before the shipping confirmation is issued.
  • Refunds are only available for regular-priced items. Sale items are not eligible for refunds.

Please note, for all other circumstances outside these specific conditions, we are unable to offer refunds. We encourage you to review your selections carefully before making a purchase to ensure they meet your needs and expectations.

Unforeseen Circumstances:

We strive to ensure your order is delivered on time; however, we are not responsible for delays or undelivered packages due to unforeseen circumstances such as natural disasters, strikes, or other events beyond our control. This includes, but is not limited to, shipping service disruptions caused by labor strikes, extreme weather, or governmental restrictions.

In such cases, refunds will not be issued for delays or undelivered items. We recommend contacting us at info@sticktitan.com if you have concerns about your order, and we will do our best to provide assistance within the scope of our policies.

We are here to assist you with any questions or concerns you may have. Please do not hesitate to contact us at info@sticktitan.com. Your satisfaction is our top priority, and we strive to ensure a smooth and enjoyable shopping experience.

Thank you for your understanding and cooperation.