Welcome to our Contact page!
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Do figures come pre-assembled?
Do figures come pre-assembled?
Yes, our figures come pre-assembled, as they should be.
Unlike imitations, we believe in providing our customers with ready-to-use
products of the highest quality from the moment they receive them.
How long does shipping take?
How long does shipping take?
We fabricate, assemble, and ship your figure directly to your door, including complimentary accessories to enhance your experience. Delivery typically takes 1 to 2 weeks, with the possibility of an additional week depending on your location. Please note that during periods of high demand, shipping times may be slightly extended. Rest assured, your order is fully insured to ensure its safe arrival.
How long does it take to prepare an order?
How long does it take to prepare an order?
Typically, our preparation time is between 2 to 3 business days. However,
during peak demand periods, it may take a few additional days. Rest assured, we
are committed to processing your order as quickly as possible while ensuring
the high quality of our figures. We truly appreciate your patience and
understanding as we strive to provide you with the best service.
Can I customize my figure?
Can I customize my figure?
Absolutely! Our figures have fully interchangeable parts, letting you mix and
match for endless customization-perfect for creating unique poses and
designs!
Can I get a refund?
Can I get a refund?
Yes! You can get a refund on your items within 14 days of delivery as long as they're unused and in their original condition. If your order arrives damaged, contact us right away. For more details, please visit our Refund Policy.
What if I don't receive my order?
What if I don't receive my order?
If your order hasn't arrived, contact our support team via the contact form below. We're here to help and will work quickly to resolve the issue.